Privacy & Cookie Policy

Welcome to Glasses Nada Center (مركز نظارات ندى), located at سعد بن خيثمة, Al Ihn, Madinah 42318, Saudi Arabia. Your privacy is of paramount importance to us. This Privacy and Cookie Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, phone number, and other information you provide when filling out our booking or contact forms.
• Appointment details: Date, time, and type of service you are requesting.
• Medical/optical information: Prescription details, vision test results, and related medical information provided during your visit.
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage data: Information about how you use our website, including pages visited, time spent, and links clicked.
• Communication data: Messages sent via our contact form or WhatsApp.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your appointment bookings.
• To communicate with you regarding your appointments or inquiries.
• To provide you with information about our services, promotions, or updates (with your consent).
• To improve our website and services based on user feedback and usage patterns.
• To comply with legal obligations under the laws of the Kingdom of Saudi Arabia.
• To prevent fraud and ensure the security of our website and systems.

3. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and improve the functionality of our site.

3.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly. They include cookies for session management and security. You cannot opt out of these cookies as the site cannot function without them.
• Preference Cookies: These cookies remember your language preference (English or Arabic) and other settings to personalize your experience.
• Analytics Cookies: We may use analytics tools to understand how visitors interact with our website. This helps us improve our content and services.
• Marketing Cookies: These cookies track your visits to our website and other sites to deliver relevant advertisements. We only use these with your explicit consent.

3.2 Managing Cookies

When you first visit our website, you will see a cookie consent banner. You may choose to:

• Accept All Cookies: This enables all types of cookies, including analytics and marketing cookies.
• Decline: This will only allow essential cookies that are necessary for the website to function.

You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of our website.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party vendors who assist us in operating our website and conducting our business (e.g., email service providers, analytics tools). These parties are bound by confidentiality agreements.
• Legal authorities: When required by law or in response to valid legal requests by public authorities within the Kingdom of Saudi Arabia.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or destruction. Our website uses HTTPS encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Appointment records may be retained for up to 5 years for medical and legal compliance purposes.

7. Your Rights

Under applicable Saudi Arabian data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure: You may request that we delete your personal information, subject to certain legal conditions.
• Right to Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@glassesnada.sa or call +966 50 123 4567.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete such information.

9. Links to Third-Party Websites

Our website may contain links to third-party websites, including social media platforms such as Instagram, X (Twitter), and Snapchat, as well as WhatsApp for communication. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a prominent notice on our website. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy, please contact us through any of the following channels:

• Address: سعد بن خيثمة, Al Ihn, Madinah 42318, Kingdom of Saudi Arabia
• Phone / WhatsApp: +966 50 123 4567
• Email: info@glassesnada.sa